Swastika reposted a complaint by Rakshita Singh, who runs the Dular Amaanat Foundation, an animal NGO based in Delhi.
Uber and its pet taxi service were recently criticized after a post reshared by actress and pet lover Swastika Mukherjee went viral on social media. Swastika reposted a complaint by Rakshita Singh, who runs the Dular Amaanat Foundation, an animal NGO based in Delhi.
In the post, she stated that Uber had charged her Rs 487 for a 5 km ride when she selected the pet taxi. However, it was reported that a normal Uber cab cost Rs 150 for the same ride. She also described an experience in which she was trying to take her sick puppy to the vet in an Uber.
“This evening, I reserved an Uber to take these puppies to the vet, as one of them had been feeling pretty unwell. When the driver arrived, I carefully placed their cozy baskets in the back seat and gave him the OTP for the ride.
Upon seeing the baskets, the driver suddenly raised his eyebrows and questioned me about their contents. I explained with concern in my voice that they were, in fact, puppies. To my astonishment, he coldly responded that I needed to get out of the cab immediately, insisting that it was a regular vehicle meant for human passengers and not animals,” she wrote.
She clarified that the puppies were “securely confined in their baskets” and expected Uber to be “accommodating” given the dire situation. But the driver insisted that she book a special pet taxi. She tried to convince him to let her ride in his cab.
“Desperately, I tried to communicate to him that this was a medical emergency, repeating that one of my puppies was sick and needed urgent care. To my utter disbelief, his dismissive retort was, ‘It’s not my problem.’ Such behavior is unacceptable and requires serious attention,” she said.
